Welcome to the Paradiddles.co.uk website terms and conditions for use. These terms and conditions apply to the use of this Website and by accessing this Website and/or placing an order you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions you may not use or access this Website.
Before you place an order, if you have any questions relating to these terms and conditions please contact our Customer Service Representatives by e-mail, or call us on 01494 539950 between 9am-5pm (please note that
all calls to our Customer Services Representatives will be recorded for quality monitoring and training purposes).
------------------------
"Conditions" means these terms and conditions and the Special Conditions; "Product" means a product displayed for sale on the Website; "Product Description" means that part of the Website where certain terms and conditions in respect of the individual Product are provided; "Special Conditions" means the terms and conditions in the Product Description; "Users" means the users of
the Website collectively; "Personal Information" means the details provided by you on registration; "We/us" means Paradiddles; "Website" means the website located at www.paradiddles.co.uk or any subsequent URL which may replace it; "Cookies" means small text files which our Website places on your computer's hard drive
to store information about your shopping session and to identify your computer; "United Kingdom" means England, Wales, Scotland, Northern Ireland and the Channel Islands and "You" means a user of this Website.
---------------------
Access
You are provided with access to this Website in accordance with these Conditions and any orders placed by you must be placed strictly in accordance with these Conditions.
Registration You warrant that:
The Personal Information which you are required to provide when you register as a customer is true, accurate, current and complete in all respects; and You will notify us immediately of any changes to the Personal Information by contacting our Customer Service Representatives by e-mail, or calling us on 01494 539950 between 9am-5pm. You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.
Privacy policy
We will treat all your Personal Information as confidential (although we reserve the right to disclose this information in the circumstances set out below). We will keep it on a secure server and we will fully comply with all applicable UK Data Protection and consumer legislation from time to time in place.
When you shop on this Website, we will ask you to input and will collect Personal Information from you such as your name, e-mail address, billing address, delivery address, telephone number, product selections, credit card or other payment information and a password. We may also collect, and our third party providers of advertisements and content may collect, information about where you are on the internet (eg the URL you came from, IP address, domain types like .co.uk and .com), your browser type, the country and telephone area code where your computer is located, the pages of our website that were viewed during your visit, the advertisements you clicked on, and any search terms that you entered on our website ("User Information"). We may collect this information even if you do not register with us.
You should be aware that this site is being monitored and may capture information about your visit that will help us improve the quality of our service.
We confirm that any Personal Information which you provide to us (or which is available on public registers) and any User Information from which we can identify you, is held in accordance with the registration we have with the Data Commissioner's Office. We use your information only for the following purposes:
Processing your orders;
For statistical purposes to improve this Website and its services to you;
To serve website content and advertisements to you;
To administer this website;
If you consent, to notify you of products or special offers that may be of interest to you.
You agree that you do not object to us contacting you for any of the above purposes whether by telephone, e-mail or in writing and you confirm that you do not and will not consider any of the above as being a breach of any of your rights under the Telecommunications (Data Protection and Privacy) Regulations 1999.
When you create a shopping account while ordering online you will be given the option to receive information from Paradiddles by post, e-mail or telephone, about products, promotions or special offers which we feel may be of interest to you. In the event that you do not wish to be contacted for such purposes, ensure that you tick the appropriate box as you go through the registration process. You may unsubscribe from our contact list at any time by replying to a promotional e-mail with the word "unsubscribe" in the subject line, by e-mailing us at info@paradiddles.co.uk or telephoning us on 01494 539950 between 9am and 5pm.
Your Personal Information may be disclosed to other businesses within Paradiddles and to reputable third parties who will help process your order. Paradiddles requires all such third parties to treat your personal information as fully confidential and to fully comply with all applicable UK Data Protection and consumer legislation from time to time in place. We will not release your Personal Information to any company outside of Paradiddles for mailing or marketing purposes.
You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your Personal Information and /or User Information we are entitled do so.
When entering any of our contests or prize draws, you provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you by email. When you enter a contest or prize draw, you are also included in our newsletter list to receive notice of promotions, specials and new additions to the Website. You may unsubscribe from this news list by following the unsubscribe instructions in any email received.
We use Cookies to keep track of your current shopping session to personalise your experience and so that you may retrieve your shopping cart at any time - if you do not accept Cookies you will be unable to use this Website.
Please check back frequently to see any updates or changes to our privacy policy.
Questions regarding this Policy should be directed to the Administrative Head Office of Paradiddles as follows:
Attn:
Customer Services Manager
Paradiddles
61, Castle St
High Wycombe
Buckinghamshire
HP13 6RN
Indemnity
You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of this Website, or the use by any other person accessing the Website using your shopping account and/or your Personal Information.
Our rights We reserve the right to:
modify or withdraw, temporarily or permanently, this Website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or change the Conditions from time to time, and your continued use of the Website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.
Third party links
To provide increased value to our Users, we may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable, directly or indirectly, for
(i) the privacy practices of such websites,
(ii) the content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources or
(iii) the use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.
-----------------------------------
Orders
All orders are subject to acceptance in accordance with our Order acceptance policy.
We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.
See our Returns policy which is incorporated into these Conditions.
Contract creation and electronic contracting
The technical steps required to create the contract between you and us are as follows:
You place the order for your products on the web-site by pressing the confirm order button at the end of the check-out process. You will be guided through the process of placing an order by a series of simple instructions on the web-site. We will send to you an order acknowledgement email detailing the products you have ordered. This is not an order confirmation or order acceptance from Paradiddles. As your product is shipped from our warehouse we will send you a despatch confirmation email.
Order acceptance and the completion of the contract between you and us will take place on the despatch to you of the Products ordered unless we have notified you that we do not accept your order or you have cancelled it in accordance with the instructions in How to cancel your order.
Non-acceptance of an order may be a result of one of the following:
The product you ordered being unavailable from stock.
Our inability to obtain authorisation for your payment.
The identification of a pricing or product description error.
You not meeting the eligibility to order criteria set out in the main Terms & Conditions.
The contract will be concluded in English.
The details of your specific contract will not be filed by Paradiddles. If you do require any information regarding orders you have placed with Paradiddles please write to us at the following address:
Paradiddles
61, Castle St
High Wycombe Buckinghamshire
HP13 6RN
Contract cancellation
Please note that you are entitled to cancel this contract if you so wish provided that you exercise your right no longer than eight working days after the day on which you receive the Products.
If you wish to exercise your right to cancel this contract prior to order despatch, click on the link and follow the procedure set out in the How do I change or cancel an order section. If your order has already been despatched please follow the procedure set out in our Returns policy.
Please note that your right to return Products does NOT apply to Products which fall into the following categories:
Goods made to your specification (for example gift wrapping) Perishable goods
CD, DVD, tapes or other recording media, software or videos if their seal is broken.
Description of products
Each Product purchased is sold subject to its Product Description which sets out additional Specific Conditions related to that Product including, without limitation, terms and conditions concerning estimated delivery dates and times, warranties, after-sales service and guarantees.
We will take all reasonable care to ensure that all details, descriptions and prices of Products appearing on the Website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the Website as up to date as possible, the information including Product Descriptions appearing on this Website at a particular time may not always reflect the position exactly at the moment you place an order. We cannot confirm the price of a Product until your order is accepted in accordance with our Order acceptance policy.
Payment
All prices are inclusive of VAT (where applicable) at the current rates and are correct at the time of entering the information onto the system. The total cost of your order is the price of the Products ordered plus delivery. Payment can be made by any of the methods specified in the Payment section of this Website and payment will be debited and cleared from your account as set out in the Payment section of this Website.
You confirm that the credit, debit or store card that is being used is yours.
All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery.
All card payments, are processed for you by Paypal. The total amount you pay is the same regardless of the payment method.
Refusal of transaction
We reserve the right to withdraw any Products from this Website at any time and/or remove or edit any materials or content on this Website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any Product from this Website whether or not that Product has been sold; removing or editing any materials or content on the Website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.
To be eligible to purchase Products on this Website and lawfully enter into and form contracts on this Website under English law you must:
Register by providing your real name, phone number, e-mail address, payment details and other requested information
Be over 18 years of age
Stipulate a valid delivery address.
Please note that PO box numbers, hotels and accommodation addresses are not acceptable.
Possess a valid credit or debit card issued by a bank acceptable to us By making an offer to buy a Product, you specifically authorise us to transmit information (including any updated information) or to obtain information about you from third parties from time to time, including but not limited to your debit or credit card number or credit reports, to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions.
What to do if your product breaks down?
Look for visible signs of the breakdown and consult the fault finding guide in the manufacturer's handbook, if any
If the product still fails to function, telephone 01494 539950 within 14 days to report the breakdown and to receive authorisation and service details.
Insurance cover (optional)
We will take part of the payment that you make to us and use it to purchase Accidental Damage insurance.
Cover will apply from receipt of your payment throughout your guarantee period and will continue until expiry Cover is limited to the replacement cost of a new product of identical model and type. Should the identical product not be available, the replacement cost of an alternative product of similar specification and quality will be provided, up to the maximum value of the original purchase price.
(Optional) Accidental damage - what is covered?
Repair costs if your product breaks down as result of accidental damage.
Accidental damage - what is not covered?
Breakdown, which is covered under the terms and conditions of your service plan.
2. Repair costs for:
work covered by a manufacturer's recall of the product;
consumer replaceable items including, but not limited to fuses, batteries, light bulbs and disposable bags;
breakdown caused by use other than domestic by you or your resident family; cosmetic items such as cabinet trim, scratches, dents, corrosion or colour where the functions of the product are unaffected;
servicing, inspection or cleaning of the insured product;
repairing or replacing of any computer software or virus prevention/detections or external accessories; and
failure to follow the manufacturer's and/or installation guidelines.
3. Any consequential loss suffered as a result of not being able to use the product, or any loss other than the repair and/or the replacement cost of the product.
4. Call out charges where no fault has been found with the product.
Claiming for accidental damage
1. Telephone to arrange for an authorised repairer to inspect the covered product. You will be asked for:
contract number;
your name and address;
date when the accident occurred; and details of the accident;
make and model of your product.
2. The repairer MUST telephone to obtain authority for either the repair cost or replacement product.
Limitations
1. The optional insurance will be provided for products bought and used in the UK, the Isle of Man and the Channel Islands.
2. This agreement shall be governed by and construed in all respects in accordance with the laws of England and each party hereby submits to the non-exclusive jurisdiction of the English Courts.
3. You cannot transfer the insurance to someone else without our prior permission.
4. If a payment or replacement is made because the product is considered uneconomical or not possible to repair then:
the cover ceases and no refund of premium is due;
we may take possession of the product and dispose of it.
Customer service
In the unlikely event of a complaint concerning this insurance please contact:
Operations Manager
61, Castle St
High Wycombe Buckinghamshire
HP13 6RN
If after this the matter remains unresolved please contact:
Customer Satisfaction Manager, Extended Warranty
Operations Manager
61, Castle St
High Wycombe Buckinghamshire
HP13 6RN
We will confirm to you receipt of your complaint within five working days and make every effort to resolve the problem within four weeks. If we cannot we will let you know when an answer may be expected.
If you remain dissatisfied you can contact the Financial Ombudsman Service (FOS) at South Quay Plaza, 183 Marsh Wall, London, E14 9SR.
For customers resident in the UK, Channel Islands or the Isle of Man, this insurance is underwritten by our insurance company. (contact us for details)
Our insurance company is a member of the General Insurance Standards Council (GISC).
-----------------
If you buy one of our extended warranties, Paradiddles will take part of the payment that you make to them and use it to purchase Accidental Damage insurance on your behalf with our insurer. (Contact us for more details)
Accidental Damage - what is covered? (subject to the following terms and conditions)
1. Repair costs if your product breaks down as a result of an accident. Cover will apply from receipt of your payment throughout your guarantee period and will continue until expiry of your service plan. Cover is limited to the replacement cost of a new product of identical model and type. Should the identical product not be available, the replacement cost of an alternative product of similar specification and quality will be used.
Accidental damage - what is not covered?
1. Breakdown covered under the terms and conditions of your service plan.
2. Repair costs for:
a) Work covered by a manufacturer recall of the product;
b) Consumer replaceable items including, but not limited to, batteries, light bulbs and other
consumable items;
c) Cosmetics items such as cabinet trim, scratches and rust;
d) Breakdown caused by use other than personal by you or your resident family; and
e) Deliberate damage or neglect.
3. Any loss suffered as a result of not being able to use the product, or any loss other than the repair and/or the replacement cost of the product.
4. Call out charges where no fault has been found with the product.
Claiming for accidental damage
1. Telephone us to arrange for an authorised repairer to inspect the covered product. You will be asked for:
a) Contract number;
b) Your name and address;
c) Date when the accident occurred; and
d) Make and model of your product.
2. The repairer MUST telephone to obtain authority for either the repair cost or replacement product.
Limitations
1. The insurance will be provided for products bought and used in the UK, the Isle of Man and the Channel Islands.
2. This agreement shall be governed by and construed in all respects in accordance with the laws of England and each party hereby submits to the non-exclusive jurisdiction of the English Courts.
3. You cannot transfer the insurance to someone else without our prior permission.
4. If a payment or replacement is made because the product is considered uneconomical or not possible to repair then:
a) The cover ceases; and
b) We may take possession of the product and dispose of it.
Customer service
In the unlikely event of a complaint concerning this insurance please contact:
Paradiddles
61, Castle St
High Wycombe Buckinghamshire
HP13 6RN
If the matter remains unresolved after this, please contact us via our.
Customer Satisfaction Manager
The insurance company will confirm to you receipt of your complaint within five working days and do their best to resolve the complaint within four weeks. If they cannot they will let you know when an answer may be expected.
If they have not sorted out the situation within eight weeks they will provide you with information about the Financial Ombudsman Service.
Accidental Damage Insurance is underwritten by:
Our Insurance Company (contact us for details)
Our Insurance company and Paradiddles undertake to comply with the Association of British Insurers' Code of Practice for the selling of General Insurance and are designated as company agents, for which the companies they represent accept responsibility. A copy of the code is available from them upon request.
Notice to customers
Any details you supply will be held by Our Insurenace company and their Administrators who will have access to these details only for the purposes of administering your service plan. These details will not be kept for longer than necessary. You are entitled to a copy of this information.
You are advised that any telephone calls made to Our Insurance company Administration and Claims Handling Units are recorded. These recordings may be used to monitor the accuracy of information provided by customers and our own staff, and may also be used to allow additional training to be provided to our staff or to prove that our procedures comply with legal requirements. Staff are aware that conversations may be monitored and recorded. From time to time they may contact you to ask if you have been satisfied with the service. You will be under no obligation to answer these questions but they will be grateful for your co-operation which will help them improve standards.
---------------
Intellectual property and right to use
You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the Website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us or our licensors.
You acknowledge and agree that the material and content contained within the Website is made available for your personal non-commercial use only and that you may (if necessary to make a Purchase) download such material and content onto only one computer hard drive for such purpose. Any other use of the material and content of the Website is strictly prohibited. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.
Compliance with laws
The Website may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the Website and any transactions conducted on or through the Website. Limitation of liability
While we will use reasonable endeavours to verify the accuracy of any information we place on the Website, we make no warranties, whether express or implied in relation to its accuracy.
The Website is provided on an "as is" and "as available" basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to the Website, or any transaction that may be conducted on or through the Website including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.
We make no warranty that the Website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the Website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website.
To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the Products.
This does not affect your statutory rights as a consumer, nor does it affect your Contract Cancellation Rights.
We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the Conditions for:
any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or
any loss of goodwill or reputation; or
any special or indirect losses,
suffered or incurred by that party arising out of or in connection with the provisions of any matter under the Conditions.
Nothing in the Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.
Severance
If any part of the Conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from the Conditions and shall not affect the validity and enforceability of any of the remaining provisions of the Conditions.
Waiver
No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.
Survival
Each provision of the Conditions shall be construed as separately applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances. Entire agreement
These Conditions govern our relationship with you. Any changes to these Conditions must be in writing and signed by both parties. In this way, we can avoid any problems surrounding what John Lewis and you are expected to do.
You confirm that, in agreeing to accept the Conditions, you have not relied on any representation save insofar as the same has expressly been made a term of these Conditions and you agree that you shall have no remedy in respect of any representation. Your Statutory Rights are not affected by these terms and conditions.
Nothing in this Clause shall limit or exclude our liability in respect of any fraudulent or negligent misrepresentation whether or not such has become a term of the Conditions.
Law
The Conditions shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.
Contact Paradiddles
61, Castle St
High Wycombe Buckinghamshire
HP13 6RN
Copyright © Paradiddles 2004
----------------
We hope you will be highly satisfied with any product purchased on our website but if you wish to return an item to us then we aim to make it as quick and convenient as possible. Any item may be returned for any reason within 28 days of the date of despatch so long as it remains in a saleable condition. We will refund the price of the item and delivery to the purchaser.
Please note that, with the exception of faulty merchandise, we cannot exchange or accept the return of certain items which have been opened and used for example: goods made to your specification, CD, DVD, tapes or other recording media, software or videos if their seal is broken and perishable goods. This does not affect your statutory rights.
When your order is despatched, you will receive a shipping confirmation e-mail.
There are 3 options for exchanging or returning an item:
Return using a courier
If you would like to request a return please email us. We will respond as soon as we can.
The form requires you to fill in your original order number, stock number, the reason for the return, and whether you want a refund or a replacement.
We will e-mail you back with a RETURNS MERCHANDISE AUTHORISATION (RMA) number. Please write this number in the space provided on the reverse of the despatch note.
You will also be given the telephone number for our courier company so that you can arrange a mutually convenient time for collection.
Return using a courier - TELEPHONE our Customer Services teamCall our customer services team on 01494 539950 any time between 9am and 5pm
We will ask whether you want a refund or an exchange, and the reason for the return. They will give you a RETURNS MERCHANDISE AUTHORISATION number (RMA number). Please write this number in the space provided on the reverse of the despatch note.
You will also be given the telephone number for our courier company so that you can arrange a mutually convenient time for collection.
Checklist (please ensure you follow all the points below to minimise any delay in dealing with your exchanged or returned item(s).
Write the RMA number in the space provided and write the quantity of the items you are returning in the appropriate column on the despatch note. Please wrap the item securely for transit, using the manufacturer`s original packaging if available, and remember to enclose your despatch note.Once we have received and verified the returned item we will initiate the refund, replacement or exchange.
Order acceptance and the completion of the contract between you and us will take place on the despatch of the Products ordered to you unless we have notified you that we do not accept your order or you have cancelled it in accordance with the instructions in How to cancel your order.Non-acceptance of an order may be a result of one of the following:
The product you ordered being unavailable from stock
Our inability to obtain authorisation for your payment
The identification of a pricing or product description error
You not meeting the eligibility to order criteria set out in the main Terms & Conditions
If there are any problems with your order, you will be contacted by our Customer Services Representatives.
The sales contract is therefore completed in England.
We reserve the right to reject any offer to purchase by you at any time.
How do I change or cancel an order?
If you wish to change or cancel an order please contact our customer services team on 01494 539950 any time between 9am and 5pm. It would be helpful if you could have the following details to hand:
Customer name
Order number
Date of the order
Orders are normally processed immediately so we may have already packaged your order and made arrangements for it to be sent to you. If this is the case then we cannot always stop the order from being sent. Once you receive the order, you will have to return it to us within 28 days of delivery (see our Returns section for further details on our returns policy).
If you wish to cancel the order after delivery, we will refund the cost of the item plus the cost of delivery.
